Terms of service

Complementary Services:

  • We offer Complementary Services on All Items Sold Through Ombré Stores and Online Shop (Except for CLEARANCE pieces):
    1. Ombré boutique offers free basic alteration services on all sold clothing items designed by Ombré Design and other participating fashion designers. 
    2. For any alteration requests on items bought, kindly specify at the "Note" field in the Cart page before completing for Checkout. 
    3. Client can enjoy free alteration services for customized & ready-to-wear outfits only for one month from date of purchase.
    4. After one month, alteration is charged as per Service List available in the shop. Price List. 

Return Policy:

  • Ombré boutique does not accept the return of received items expect under two terms:     

     1- Client receiving wrong items (style/size/color).

     2- Client receiving damaged items. 

  • Other return requests are not acceptable due to hygiene and health reasons. We highly value having all items sold to each client in excellent new condition. 
  • Ombré boutique will be responsible for collecting the items from clients and issue a refund within 15 days (directly to bank card/account or by cash).

Exchange Policy:

  • We only accept the exchange of an item with another item/size/color (same value in price or higher) within the first 3 days of receiving the order, with the importance of returning the item in its original condition and packaging, along with the invoice or order confirmation receipt.
  • Client will be responsible for paying the courier/shipping costs to ensure successful exchange of an item.

Shipping Policy:

  • We offer delivery to all UAE regions within 1-3 business days.
  • We also offer international delivery to GCC countries (Saudi Arabia, Bahrain, Kuwait, Qatar, and Oman). (Within 4-8 business days).
  • Other international shipping requests are currently processed through email, WhatsApp, and direct requests sent to our available communication platforms. OmbreDubai@gmail.com
  • Kindly contact us directly to place an order for international delivery.